Questions people actually ask

Yes — and most owners know they should reply to reviews, and mostly don't, because it's tedious and easy to put off. GenuineReply isn't replacing something you couldn't do; it's replacing something that consistently doesn't get done. That's the actual pitch: not "you can't," but "you don't, and now you don't have to think about it."

Edit it before you approve it, every time — nothing posts without your review unless you've specifically turned on auto-send for positive reviews. Low-rated reviews always wait for you personally, no exceptions.

No. Drafts are built from examples of how you actually reply, and respond to the specific thing the customer said — the server they named, the dish that was cold, whatever it was — not a canned "thank you for your feedback." See real examples on the Try it live page.

Anything at or below your rating threshold (2 stars by default) is always held for manual approval — never auto-sent. You read it, you decide how to handle it, possibly off-platform entirely if it needs a phone call instead of a public reply.

No new app for your customers, nothing changes about how reviews come in. GenuineReply connects to your existing Google Business Profile and works alongside it.

Yes — pricing is per-location, and we'll work out a flat group rate for multi-location accounts. Tell us how many and we'll figure out what makes sense.

Yes, no long-term contract. We're early-stage and working closely with our first businesses, so if something isn't working for you, tell us — we'd genuinely rather fix it than have you leave quietly.

That's where we started — GenuineReply is being built hand-in-hand with a real multi-location restaurant group there — but the product isn't location-specific. If you're elsewhere and this sounds useful, reach out.